Reservations

To ensure availability, we request you to schedule your appointment in advance through our new on-line booking system:

On-line booking CALENDLY
https://skinxpert.com.au/booking/

After you book, you will receive a confirmatory email with a link to the medical intake form. Here is the link for the intake form for quick reference.
https://skinxpert.com.au/intakeform/

Arriving late may result in your treatment time being adjusted accordingly.

Please email for information regarding treatment enquiries so as not to encroach on another customer's time.

Each customer will receive the same individual care processes.

"Out of business hours" messages and requests for return calls to reschedule appointments will not be returned.

Please attend to re-scheduling via the link above Calendly (https://skinxpert.com.au/booking/) or email to julie@skinxpert.com.au. We thank you for your co-operation and consideration. This helps us provide you with personalised attention and care.

Confirmations

skinXpert medical beauty does not send appointment reminders. Your smartphone technology can assist you with reminders for all of your appointments, thus eliminating missed appointments or late arrivals. When booking through the on-line Calendly system you can request an SMS reminder.

Cancellations

To provide the highest level of service, we ask that cancellations and/or rescheduling be made at least 48 hours in advance when possible, and failure to do so may incur a non refundable administration rescheduling fee (or session forfeiture if related to an internet deal).

Please appreciate how much time is involved in arranging blocks of appointments, and to alter these schedules takes the same amount of time.

Mobile Phones

My rooms provide a place of advanced beauty treatments.
It is kindly requested that you respect other clients around you, and refrain from using your mobile phone, as loud conversations and loud ringtones are disturbing.

Childcare

For the safety of your child and comfort of all our clients, it is not appropriate for children to be present inside the clinic. (This is a recommendation of the Coroner's Court of South Australia).
Unfortunately, crèche facilities are not available.

Please observe this aspect of our clinic policies when booking appointments, particularly during school holidays, and don't be offended if we postpone your session to another time, should you forget our clinic policies. Your understanding and co-operation is greatly appreciated.

Health Considerations

Please fill out your first-visit forms thoroughly and notify your consultant if you have any allergies, high or low blood pressure, physical disabilities, if you are taking any medication, or if you are pregnant or feeling unwell. This information is important to us when making accurate recommendations of treatments or when product prescribing.
If you have a cold or flu or a persistent cough, please consider others and reschedule. Hand sanitiser is available at entry. Disinfecting is carried out after each clients visit.

If you have a disability requiring special assistance, please make this known at the time of booking your appointment, so that every consideration may be given to make your visit comfortable. Please advise if you require assistance.

Internet Vouchers

Many fantastic deals are offered through the internet of up to 80% savings, therefore in accepting the savings, it is expected that compliance to:
1. terms and conditions of purchase,
2. opening hours or days of business,
3. expiry dates are observed, and
4. supply security number at time of booking (mandatory).

This will alleviate any unnecessary confusions associated with bookings.

skinXpert medical beauty strictly follows the terms and conditions in the fine print (in the Internet deals) at all times, and we respectfully request the same consideration from our new customers. We thank you for your consideration and co-operation.

Following strict procedures and guidelines assists us to provide a professional service. All internet deals are for one visit only regardless of the number of times the deal appears in your inbox.

Respect

We know it is frustrating to call and the phones may be engaged with other customers' inquiries or our staff are with patients. We are human, and unnecessary emotions need not be vented. Hence the installation of an on-line booking system to provide you with the opportunity to choose your preferences when scheduling your visit.

We are a family business and have family values, and we respect you as our client, and as an individual. Our policy is zero tolerance of any form of abusive or disruptive behaviour.

Non compliance with our terms and conditions of entry will result in termination of services or cancellation of vouchers.